Burning Bridges AI is operated by Dylan Zou, based in San Francisco, California, USA. This policy describes the proposed rules for future paid purchases. Simulated test payments do not represent real charges or cash refunds.
1. Completely unused credit orders
You may request a refund within 7 days of purchase if all credits included in that order remain completely unused. We will verify the purchase and credit-use history before determining eligibility.
This provision applies to completely unused orders. It does not establish a general right to a proportional refund for a partially used package.
2. Duplicate charges and missing credits
If we verify that you were charged more than once for the same purchase, the duplicate charge will be refunded.
If a completed payment did not result in the correct credits being added, we will verify the payment and add the missing credits. If we cannot provide those credits, we will arrange a refund for the affected purchase.
3. Failed generation or non-delivery
If a generation fails or no video is delivered, contact us so we can verify the task and restore the credit used for that generation.
The current system supports automatic credit restoration for confirmed generation failures. Uncertain submission results, unresolved delivery issues and audio-processing failures require review; automatic restoration is not available for every unresolved case.
Restoring a generation credit is different from refunding money to a payment method.
4. Successfully delivered videos
After a video has been successfully delivered, personal taste or subjective dissatisfaction with its creative appearance will generally not qualify for a refund.
If the delivered file is clearly corrupted, cannot be played or has another technical problem, contact us for investigation and an appropriate remedy. This provision does not limit any rights you have under applicable law.
5. How to request assistance
Email zoumouou@gmail.com with:
- Your order number;
- The email address used for the purchase; and
- A description of the issue.
For a video-related issue, you may also include the relevant job identifier or error message.
Do not send your full card number, card security code, account password or other unnecessary sensitive information. We may request limited additional information needed to verify the purchase.
6. Payment-provider processing
When paid purchases become available, approved monetary refunds will be handled through the payment provider used for the transaction. Refund requests and completed refunds are separate stages.
No fixed refund-processing time or payment-channel fee deduction is promised in this draft. Those details will be confirmed before real purchases are enabled.
7. Your statutory rights
Nothing in this policy excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited. Where applicable law provides additional rights, those rights remain available.